Payment Policy

At Mavro, we prioritise secure, transparent, and reliable payment processing. This Payment Policy explains how payments are accepted, processed, and protected when you shop at mavro.uk.
Our payment gateway is Stripe, one of the most secure and trusted payment processors in the world.

1. Accepted Payment Methods

We process all payments through Stripe, which supports:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Maestro
  • Apple Pay
  • Google Pay
  • International debit and credit cards

All prices are displayed and charged in GBP (£).

2. Secure Payment Processing (Stripe)

All transactions on our website are encrypted and processed by Stripe’s PCI-DSS Level 1 certified infrastructure, ensuring:

  • Secure storage and encryption of payment data
  • No exposure of your card details to Mavro
  • Protection against fraud, chargebacks, and unauthorised access

We do not store, collect, or have access to your full payment details at any time.

3. Payment Authorisation & Order Confirmation

Once your payment is successfully authorised:

  1. You will receive an email order confirmation
  2. Your order will move into processing (2–3 business days)
  3. You will later receive your tracking number

If the payment fails or is flagged by Stripe’s security systems, the order may be cancelled or paused until verification is completed.

4. Fraud Prevention & Verification

For security reasons, Stripe may require additional verification in cases of:

  • Suspicious activity
  • High-value orders
  • Mismatched billing and shipping addresses
  • Unusual transaction behaviour

In rare cases, we may contact you directly for confirmation.

If verification is not completed, your order may be cancelled and refunded.

5. Payment Errors or Declines

If your payment is declined:

  • Check if your card details are correct
  • Verify if your card allows international transactions
  • Ensure you have sufficient funds
  • Contact your bank to approve the payment

You may attempt payment again using any other available method.

6. Taxes, VAT & Currency

All product prices already include UK VAT where applicable.

During checkout:

  • Final price is shown in GBP (£)
  • No hidden charges will be added
  • You will not pay additional import taxes (covered by Mavro)

7. Chargebacks & Disputes

If you believe there is an error with your payment:

Please contact us first at support@mavro.uk.
We will assist immediately and resolve the issue as fast as possible.

Filing a chargeback without contacting us may delay resolution, as Stripe will require additional documentation.

8. Refunds to Original Payment Method

Approved refunds are issued back to the same payment method used at checkout, as required by Stripe and UK law.

Refund timeframes:

  • 3–7 business days for most banks
  • Some banks may take slightly longer depending on processing rules

Please refer to our Returns & Refund Policy for more details on eligibility.

9. Payment Security & Data Protection

Your payment data is protected under:

  • UK GDPR
  • Data Protection Act 2018
  • Stripe’s PCI-DSS compliance

Mavro never sells, shares, or stores your card information.

For more information, see our Privacy Policy.

10. Contact Information

For questions related to payments or billing, please contact:

Email: support@mavro.uk

Website: mavro.uk

We respond within 24–48 hours.